DashboardSettingsHelp

Notification Preferences

Choose email, Slack, or digest notifications to match your workflow

Getting Started

New to Stock Sentry? Start here.

Getting Started with Stock Sentry
Quick Setup Guide
Dashboard Overview

Configuration

Customize alerts and notifications.

Configuring Alert Thresholds
Notification Preferences
Seasonal Pattern Recognition

Features

Learn what Stock Sentry can do.

Sales Velocity Explained
Smart Alert System
Real-Time Inventory Tracking
Cloudflare Infrastructure Guide

Troubleshooting

Resolve common issues quickly.

Frequently Asked Questions
Not Receiving Alerts
Inaccurate Stockout Predictions

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Configuration
6 min read

Notification Settings

Configure how and when Stock Sentry notifies you about inventory alerts.

Notification Delivery FlowAlert GeneratedDispatcherCheck settingsRoute alertsEmailSlack#DashboardDelivery Timing:CRITICALImmediateURGENTImmediate or HourlyWARNINGHourly or DailyCritical alerts are always delivered immediately and cannot be disabled
How alerts flow through notification channels

Notification Channels

Email Notifications

  1. Navigate to Settings
  2. Enable "Email notifications"
  3. Enter your email address
  4. Choose severity levels and digest frequency

Format: Subject with severity + product list with stock levels + direct dashboard links.

Dashboard Notifications

Always enabled. Features real-time alert feed, badge counter, sortable list.

Slack Notifications

  1. Enable "Slack notifications" in Settings
  2. Enter your Slack webhook URL
  3. Choose channels per severity level

Get your webhook: Slack API > Create app > Incoming Webhooks.

SMS Notifications

Status: Coming Soon

Notification Timing

Notification Timing OptionsNow+1h+2h+3h+4h+5h+6h+7h+8hImmediateHourly DigestDaily SummaryCritical alerts (always immediate)Urgent (hourly digest option)Warnings (daily digest option)
When different alert types are delivered
TypeWhenBest For
ImmediateAs soon as threshold crossedCritical/Urgent
Hourly DigestEvery hour during business hoursWarning alerts
Daily DigestOnce daily at configured timeNon-urgent monitoring

Critical alerts always send immediately and cannot be disabled.

Recommended Settings

Active Monitoring:

  • Critical: Email (immediate) + Dashboard
  • Urgent: Email (immediate) + Dashboard
  • Warning: Dashboard only

Team Collaboration:

  • Critical: Email + Slack + Dashboard
  • Urgent: Slack + Dashboard
  • Warning: Dashboard only

Managing Alerts

Snooze: Click alert > Snooze > Choose duration (1-7 days). Alert stays visible but won't notify.

Dismiss: Click alert > Dismiss. Moves to Alert History.

Unsubscribe: Click link in any email, or disable in Settings.

Notification Limits

ChannelLimitReset
Email50/day24 hours
Slack100/hour1 hour
SMS10/day24 hours

Troubleshooting

Not receiving emails?

  • Check spam folder
  • Add alerts@stocksentry.retailforge.app to safe senders
  • Verify email address in Settings
  • Check if daily limit reached

Slack not working?

  • Verify webhook URL starts with https://hooks.slack.com/services/
  • Test using "Send Test Notification"
  • Check channel permissions

Wrong timezone?

Settings > Digest Schedule > Select correct timezone > Save

Related: Alert Thresholds | Getting Started | FAQ

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